need help, computer dosen't respond constantly and it crashes sometimes.

[Jintan]

Error log info is often difficult to use to tie events and specific event logs together. We can just run a scan related to your concern about malware being present.

Go to Start, right click Computer, and select Manage. Click the Device Manager listing to access that. When the Device Manager display opens click View - Show hidden devices.

Then in the list below that click the plus symbols (+) to expand the listings, and see if any of the devices have yellow warnings marks next to them. Especially check under the Non-Plug and Play Drivers listing. Copy down and post back the names of any that do show a yellow mark.

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Remember to right click/Run as administrator any scan files we use here, including IE if it is being used to run an online scan.

Disable your antivirus program and go here and run an online scan using ESET Online Scanner (you will need to use Internet Explorer for this scan, or download the installer to run it in a different browser). If you accept the Terms of Use, check the box and click Start. After the ActiveX Control has loaded, it will take a couple minutes for the scanner to get ready. Next, check the following boxes:

Remove found threats
Scan unwanted applications

Next to "Current scan targets: Operating memory, Local drives", click the "Change" word. Make sure you place a check next to all disk drives, including any external drives that are attached (no need to check off the floppy or DVD/CD-Rom drives).

Click Start. This scan may take a while, so please be patient. A log may open when the scan is complete (if not, go to C:\Program Files\EsetOnlineScanner\ and open the file log.txt). Click Edit - Select All then copy/paste that log back here please.


If you have any problems getting Eset started, one work-around is to have an open Internet connection, and then click here and download the esetsmartinstaller_enu.exe Eset installer. Then click that file, and follow the same previous steps to run the scan.

[ghost1]

There are two yellow markings in the non plug and play drivers " kl1" and the "security processor loader driver." There are 4 other devices with yellow markings. 2 base system devices PCI memory controller and an unknown device with no drivers.

when i scan my computer with the anti virus program you gave me it stops responding. I will try scanning my computer again.

[Jintan]

Did you disable all security programs before starting Eset? Also do need to open IE by right clicking the shortcut, and selecting "Run as administrator".


That first device you listed is part of Kaspersky. The second is legit, and by the looks of the web info on it (doing a search using the term "Security Processor Loader Driver"), there are many Vista systems where that has a yellow caution flag, and many different suggestions to fix it. Fewer web hits for Windows 7 and it. Not real sure why the association exists, but the solution near the end of this thread indicates a need to reinstall the graphics driver. Might want to try that. You can check the computer vendor's/video card vendor's site for the correct install software.

[ghost1]

hi jintan, i just wanted to say thanks for your help but i decided to reformat my computer. i appreciate everything you did thank you.

[Jintan]

Thank you for posting back the update.